A mutual insurer is an insurer that is controlled and owned by its members = customers
It follows the principles of solidarity and sustainability.
A mutual insurer is an insurance undertaking which is collectively owned by its members who are at the same time its clients (policyholders). As member-policyholders, the members of a mutual insurance company directly or indirectly determine corporate policy through many different points of interaction. The congruence of ownership/control and being a customer makes it possible and necessary for the mutual undertaking to establish a balance between maximising profits (generally an interest of owners) and delivering optimal high-quality services (an interest of clients).
Read more on mutuality
See Interview with Gregor Pozniak, AMICE Secretary General at the Consumer Protection Conference in Bucharest on 11-12 March 2015.